As a regulated operator in Italy, we gather and safeguard personal and transactional data under strict legal obligations. This policy details exactly how long we retain different categories of information, the legal reasons behind those periods, and the security measures that safeguard your data at every stage. We constantly balance our duty to retain records for fraud prevention and financial audits with the privacy rights you possess under Italian data protection law and the GDPR. Our schedules get regular reviews so we stay fully compliant.
Data Categories and Retention Periods
We organize all user data into clear categories, each linked to a retention schedule that corresponds to its purpose and legal context. That organized approach stops us from holding on to things forever. Every year our Data Protection Officer examines these classifications and modifies the timelines whenever new guidance emerges from the Garante per la protezione dei dati personali. Below you’ll see how long each data type remains in our live systems before being securely anonymised or erased. Archived backups follow a ninety‑day cycle because of technical limitations.
Identification and Monetary Records
Identity documents you upload during Know Your Customer checks, like passport scans, utility bills and tax ID numbers, stay on file for ten years after you terminate your account, as anti‑money laundering law requires. Deposit and withdrawal logs, payment method tokens and wallet balance histories are held for ten years from the date of each transaction, satisfying both AML requirements and Italian Civil Code limitation periods. We hold these records in encrypted, access‑restricted vaults and tamper‑proof ledgers. Once the retention deadline passes, we eliminate all personal identifiers permanently; statistical trends may still be utilized but never in a way that connects to any individual.
Account Activity and Customer Support Interactions
In-depth reports of game sessions, bets placed, outcomes and session lengths are kept for five years after each gaming event, matching the statute of limitations for civil disputes. Customer service transcripts, email threads and call recordings stay for three years from your last interaction, covering the typical complaint‑handling window. After those periods, raw logs and case attachments get permanently deleted. Aggregated, anonymised datasets can be kept indefinitely for product improvement and service quality analysis. All of this data lives in case management systems with role‑based access restrictions.
Safe Gaming and Self‑Exclusion Data
When you activate self‑exclusion, your identity data must be stored permanently in a locked‑down register to stop you from opening new accounts, a measure Italian gambling regulations explicitly permit it-richroyal.it. Other safer‑gambling markers, like expired voluntary deposit limits, are deleted two years after the limit lifts. We never use self‑exclusion register data for anything other than enforcing the exclusion. The register is completely walled off from marketing and operational systems, so it serves only its protective purpose.
Information Protection In Retention
Stored information is secured with AES‑256 encryption at rest, TLS 1.3 protocols in transit and isolated virtual private clouds. Access requires multi‑factor authentication plus just‑in‑time privilege elevation that expires on its own. Every access event is recorded into an immutable audit trail. We run quarterly penetration tests through CREST‑certified firms and continuous vulnerability scans to maintain our storage tight. Backups are encrypted and spread across Italian data centres, with strict controls that block accidental restoration of data past its deletion date. A dedicated lifecycle dashboard flags every dataset as it nears expiration.
Access Governance and Employee Education
Only employees whose roles demonstrably require access to retained personal data get permissions, and those permissions go through monthly recertification audits. Any access to dormant user records triggers a managerial review within one business day. Every staff member who handles personal data completes mandatory annual training on Italian data protection law and our internal retention policies, including hands‑on exercises on spotting valid erasure requests and differentiating the difference between data we must keep under a legal hold and data we can delete straight away.
Policy Updates and User Notification
We review this Data Retention Policy every six months and whenever a major legal change affects Italian gambling operations. Minor clarifications are published silently with a revised effective date. Material changes that change retention periods, introduce new data categories or change the legal basis for processing are communicated directly to you by email at least thirty days before they come into force. You’ll also find an in‑platform banner notification when you log in during the notice period. Historical versions are archived and available on request, each with a version number and a validity date range. If an earlier version provided a shorter retention period for certain data, we adhere to that promise for data collected under that version and apply new terms only going forward.
Legal Grounds for Record Keeping
Our retention approach relies on several legal obligations that govern gambling operators operating in the Italian market. Anti‑money laundering regulations from the Italian Financial Intelligence Unit force us to keep transaction logs, identity verification documents and suspicious activity reports for a fixed term after the business relationship ends. Meanwhile, tax rules enforced by the Agenzia delle Entrate demand we preserve financial records that support taxable gaming revenue and player winnings. These obligations override any general right to erasure during the mandatory period. For operational data that falls outside a fixed legal window, we use legitimate interest assessments where a valid reason exists, and we offer an opt‑out unless a compelling legal obligation stops us.
Retention Based on Consent
Marketing preferences, newsletter sign‑ups and the behavioural analytics utilised for personalised offers are kept only with your explicit consent. You can revoke consent anytime through your account dashboard; once you do, we stop that processing immediately and delete the connected profiles within thirty days. Data processed lawfully before withdrawal gets isolated from active systems to block further use, but it is not deleted retroactively. Consent records themselves are kept for six years as proof of compliance. We do not use this data for anything beyond the activity you agreed to.
Affiliate Programme Data Retention
Affiliate partner information, including contact details, payment details and commission payout records, is kept for the duration of the current agreement plus 10 years after the contract ends. That stems from tax obligations on commission transactions, which necessitate long‑term financial archives. Affiliate performance metrics and aggregated referred‑player statistics get anonymised after half a decade. We explicitly prohibit affiliates from autonomously collecting or keeping personal information about referred customers; they receive only anonymous, consolidated reports. Our partner contracts include inspection rights to ensure compliance, and any violation is cause for instant agreement cancellation and payout forfeiture.
User Rights and Retention Handling
When you send an erasure request, our system automatically reviews each data category against its retention schedule. All data past its mandatory window gets deleted without delay. For data still governed by a legal retention obligation, we lock it down right away so it’s removed from active use and stored only for compliance storage; we advise you which specific law is relevant and the date deletion becomes possible. Access requests are handled within thirty days and come with a breakdown of what we hold, why, and the scheduled deletion date. If you question accuracy, we attach a note instead of altering the original record, so the audit trail remains intact. Portability requests are fulfilled in a structured, machine‑readable format even while data is still in its retention window.
International Data Transfers and Retention
Our core infrastructure sits within Italy and the wider European Economic Area. Some secondary services, like fraud detection platforms and customer relationship tools, may send limited personal data to countries beyond the EEA. In those cases, we ensure an adequacy decision is in place or we establish Standard Contractual Clauses in place together with a transfer impact assessment. The retention periods we apply to transferred data mirror those in this policy, and processors are contractually bound to delete or return data when the service ends. We keep a public register of sub‑processors, updated within fourteen days of any change, and we prefer vendors with Italian data centres. Geo‑fencing rules keep Italian user data inside European boundaries, confirmed through yearly audits.
Information Erasure Procedures
When a data category hits the end of its planned retention period, our automated lifecycle engine kicks off a protected erasure procedure. First, the data gets virtually eliminated from production databases. Next, physical storage blocks are rewritten with random data patterns to prevent forensic recovery. Finally, a crypto-stamped record lands in a compliance ledger, giving verifiable evidence that deletion happened on time. Backup copies refresh every ninety days, so any deleted data disappears from all media within three months. When a litigation hold applies, we suspend the deletion workflow only for the affected records, note the hold reason, and resume once the hold lifts.
Popular Queries
Is it possible to ask for data deletion prior to the retention period’s conclusion?
Yes, you can file an erasure request any time. We instantly examine each data category in relation to its legal retention duty. When no legal hold exists, we remove it quickly. Regarding items we must preserve, we confine them to storage‑only, explain the legal basis blocking instant erasure, and share the projected deletion date. Additionally, you can see all your data categories along with their planned deletion dates via your account dashboard. This partial method honors your rights to the extent permitted by Italian regulations.
What occurs with my data when I opt for permanent self‑exclusion?
Upon enrolling in permanent self‑exclusion, your identity information is transferred to a specialized exclusion register that remains active indefinitely under strictly controlled access. This is a legal mandate designed to stop you from creating new accounts. Conversely, your gameplay and transaction records continue to adhere to the usual retention timelines and are erased when those durations expire. The self‑exclusion entry is isolated from all marketing and operational systems, thus it fulfills solely the protective purpose for which it was gathered. You will not receive any promotional messages.
How do you handle data belonging to inactive accounts?
An account is deemed inactive following twelve consecutive months without a login. At that point, we automatically switch off marketing communications and move the account to a dormant state with reduced processing. The underlying retention periods remain active according to the original data collection dates, not the date of inactivity. That means data from an inactive account is still held for the full statutory period that applies to its category and then deleted according to our standard procedures. If you return following a lengthy hiatus, you might have to finish a fresh Know Your Customer assessment to re‑enable your account. The current status is always visible on your data dashboard.
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